Welcome to Aena Scents  |  Free Shipping over Rs. 4,000 | Free Returns within 10 days  |  Flat 30% Discount!
Welcome to Aena Scents  |  Free Shipping over Rs. 4,000 | Free Returns within 10 days  |  Flat 30% Discount!
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    Frequently Asked Questions

    1. What are Aena Scents?

    Aena Scents is a premium perfume brand offering a wide range of long-lasting fragrances for men, women, and unisex/harmony. Our perfumes include signature and exclusive creations crafted with passion and quality.

    2. Are Aena Scents long-lasting?

    Yes, our perfumes are made to last all day. We use high-quality ingredients that ensure your scent stays fresh and noticeable for hours.

    3. What are some of the best perfumes from Aena Scents?

    We have a diverse collection including floral, oud, fresh, and oriental notes. Explore our bestsellers section on the website for customer favorites.

    4. Do you offer sample sizes or testers?

    Yes, we offer a Pack of 5 Testers (5ml) where you can choose your favorite scents to try before buying full-size bottles.

    5. What are the benefits of buying fragrance bundles?

    By choosing a bundle, you can enjoy exclusive discounts and better value for money. You may select from our curated pre-made bundles or create your own custom set by choosing your favorite perfumes at a special price.

    6. Are there any special deals or discounts available?

    Yes, we regularly offer discounts and special bundles. Keep an eye on our website and social media pages for the latest offers.

    7. How should I apply Aena Scents perfumes for the best results?

    Apply perfume to pulse points such as wrists, neck, and behind the ears. These areas naturally enhance the fragrance’s projection and longevity.

    8. Are Aena Scents cruelty-free?

    Yes, all our perfumes are cruelty-free. We do not test on animals and are committed to ethical fragrance production.

    9. Can I return or exchange a fragrance if I don’t like it?

    Yes, absolutely! If you’re not fully satisfied with your fragrance, whether it’s not lasting as expected or you simply don’t like the scent, you can request a return or exchange within 7 days of receiving your order. We truly value your satisfaction and want you to feel confident with your purchase. Please reach out to our customer support team, and we’ll be happy to assist you with the process.

    10. How can I contact Aena Scents customer service?

    You can reach us through WhatsApp +92 339 7000500 or email us at scents@aenascents.com.

    11. Do Aena Scents offer international shipping?

    No, unfortunately we do not offer international shipping due to airline restrictions on perfumes and other flammable products. However, we truly value our international customers and would love for you to stay connected with us. You can still place an order for someone living in Pakistan — a perfect way to send a thoughtful gift or share your favorite fragrance with your loved ones back home. We’re exploring safe and reliable options to make international delivery possible in the future, and we’ll share updates once available.

    12. Are there any exclusive collections or limited edition fragrances?

    Yes, Aena Scents occasionally launches exclusive and limited-edition collections featuring unique blends and premium ingredients. Stay tuned to our website and follow us on social media for the latest updates on new launches, special editions, and seasonal favorites.

    13. What makes Aena Scents different from other perfume brands?

    We craft unique, high-quality, long-lasting perfumes that combine artistry, luxury, and affordability — giving you a premium experience at fair prices.

    14. Can I find Aena Scents in physical stores?

    Currently, we sell mainly online but occasionally host pop-up events and collaborations. Stay tuned for updates.

    15. How often do new fragrances get launched?

    We regularly add new perfumes to our collection. Subscribe to our newsletter or follow us on social media for announcements.

    16. What ingredients are used in Aena Scents perfumes?

    We use premium quality ingredients sourced from trusted suppliers worldwide to ensure each fragrance is rich, smooth, and long-lasting.

    17. How should I store my Aena Scents perfume?

    Store your perfume in a cool, dry place away from sunlight or heat. This helps maintain the scent’s quality and longevity.

    18. Are Aena Scents suitable for sensitive skin?

    Our perfumes are made with high-quality ingredients that are not harmful to the skin. However, if you have sensitive skin, it’s better to do a small patch test before using the perfume to make sure it suits you well.

    19. Can I customize my own fragrance at Aena Scents?

    Currently, we do not offer custom perfume blending. However, our wide collection ensures there’s something for everyone.

    20. How can I find the right perfume for me?

    You can try our Pack of 5 Testers (5ml) to explore various scents and discover your favorite.

    21. What payment methods are accepted by Aena Scents?

    We accept multiple payment options including credit/debit cards, bank transfers, and local online payment methods.

    22. How long does delivery take?

    Orders within Pakistan typically take 3–5 business days. Visit our Shipping Policy for more info.

    23. Can I track my order?

    Yes, of course! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp to check your delivery status. You can also log in to your account on our website to track your order anytime easily.

    24. Are there any loyalty programs or rewards?

    We occasionally run promotions and loyalty rewards for our valued customers. Subscribe to our newsletter to stay informed.

    25. How can I leave a review for a product?

    You can leave a review directly on the product page. We appreciate your feedback—it helps others choose the right fragrance!

    26. How can I know which perfume suits me best?

    Everyone’s taste is different! You can try our sample or tester sets to experience multiple fragrances before choosing your favorite. You can also contact our team for suggestions based on your personality or occasion.

    27. Do you offer gift packaging?

    Yes, we offer beautiful gift packaging options. Whether it’s for a birthday, anniversary, or special surprise, we’ll make sure your perfume is wrapped perfectly to delight your loved ones.

    28. Can I include a personal message with my gift order?

    Yes! You can add a personalized note or message while placing your order. We’ll print it beautifully and include it with your package.

    29. How can I stay updated about new arrivals and discounts?

    The best way to stay updated is by subscribing to our newsletter or following Aena Scents on social media. You’ll receive notifications about new launches, exclusive offers, and special promotions.

    30. What is the difference between EDP and EDT perfumes?

    EDP (Eau de Parfum) contains a higher concentration of fragrance oils than EDT (Eau de Toilette), making it richer and longer-lasting — typically lasting between 6 to 8 hours.

    However, Aena Scents takes it a step further — all our perfumes are Extrait De Parfum, crafted with premium-quality ingredients and a higher concentration of fragrance oils, ensuring exceptional longevity of 8 to 10 hours or more. This is why every scent from Aena Scents feels luxurious, deep, and long-lasting.

    31. Are your perfumes original or replicas?

    All Aena Scents perfumes are our own creations — crafted with high-quality ingredients and inspired by popular designer fragrances to provide premium scents at affordable prices.

    32. Do your perfumes contain alcohol?

    Our perfumes are crafted using premium, skin-safe ingredients that help the fragrance spread beautifully and last longer. We do not use harsh or low-quality solvents like T20 — only high-grade materials that ensure purity, safety, and exceptional performance.

    33. What if I selected a different perfume by mistake?

    No worries at all! If you’ve mistakenly selected a different perfume, simply contact our customer support within the same day or before your order is dispatched. We’ll gladly update it to your preferred scent before it’s shipped.

    34. Can I change or update my perfume after placing the order?

    Yes, you can request a change or update to your selected perfume within the same day or before the order is shipped. Simply reach out to our support team with your updated preference, and we’ll make sure it’s handled with care.

    35. What should I do if I entered the wrong address after placing my order?

    No worries! Please contact our support team as soon as possible with your correct address. If your order hasn’t been shipped yet, we’ll update it immediately to ensure smooth delivery.